General Terms and Conditions - Aspria Online Boutique
1. Scope of application
The following General Terms and Conditions shall be applicable to any purchase from the Aspria e-boutique (https://shop-avl.aspria.com), of products from Aspria Avenue Louise (hereinafter referred to as the “Website”).
The Website allows the purchase of Gift Vouchers to be used for Spa products and treatments to be redeemed at an Aspria club (hereafter: “Gift Voucher”), and the booking of a pre-paid service or treatment for which a Booking Voucher will be issued. The services concerned cover all Spa treatment services available for booking on the Website.
The General Terms and Conditions applicable shall be those in force at the time of the order. The latest version of the General Terms and Conditions shall be accessible on the Website.
2. Details of ASPRIA
Orders placed on the Website are made under the entity name ASPRIA CITY SA ("ASPRIA"), which can be contacted per the details below:
Address : Rue Sombre 56, 1200 Bruxelles
Email : firstname.lastname@example.org
Telephone : +32 2 610 40 65
Company number : 0870.661.409
Unless expressly indicated otherwise on the Website, services which can be booked through the Website or obtained by redeeming a Booking Voucher or Gift Voucher purchased on the Website, are provided exclusively at the Aspria Avenue Louise Club location.
3. How to place an order
Selection of services or Gift Voucher(s)
The client shall have the opportunity to consult the services (like a treatment) and their description on the Website.
The client can make one or more reservations resulting in a Booking Voucher, or purchase one or more Gift Vouchers, by completing the corresponding reservations and purchase forms.
After validation of the selected service or Gift Voucher, the client shall have the opportunity to continue purchasing or to finalise the order.
When the client finalises their purchases, they shall be asked either to log using with their Avenue Louise member account, to create an account or to continue shopping without creating an account.
When creating an account, using it or communicating the data necessary to finalise the order, the client agrees to provide accurate, complete and, where appropriate, updated data. In particular, the client shall provide a valid email address, failing which, ASPRIA shall not be able to send confirmation of the order and delivery of the Booking Vouchers or Gift Vouchers.
All prices are final and correct, as listed on the Website on the date the client places the order. All prices are inclusive of VAT.
Members of Aspria Avenue Louise who identify themselves with their Aspria Membership Number and their Member Name, will receive a preferential rate for the Spa treatment, at an amount which will be displayed on the Website when the order process is finalised. Client who are not members of Aspria Avenue Louise are not eligible for this preferential rate.
A summary of the total of all treatments and/or services being purchased in a single Website user session shall be displayed before the order confirmation.
Acceptance of the General Terms and Conditions and confirmation of having been made aware of the data protection policy
The client shall be invited expressly to agree to the present General Terms and Conditions and shall also be asked to confirm that they have been made aware of the data protection policy.
The client shall agree to the elements of the order and finalise the order by clicking on “Buy”.
Payment shall be made at the time of purchase of the Booking Voucher or Gift Voucher. The client shall select the method of payment from among those offered: Mastercard, Visa or with the credit available on the membership card. The client paying with a credit card shall be redirected to the service of an external service provider, 3CPayment, to make the payment. The client shall then have to provide certain information relating to the payment card used: the name of the cardholder, the credit card number, the expiry date of the card and its cryptogram number.
The order shall only be finalised and bind ASPRIA once payment has been made.
In any event, ASPRIA reserves the right to refuse any order in the event of a dispute with the client, total non-payment or partial payment of a previous order by the client, or refusal of authorisation for payment by credit card from banking institutions. Aspria shall in no event be held liable in the event of a dispute.
An order confirmation shall be sent electronically to the email address provided by the client and contain a link to the present General Terms and Conditions of Sale. It shall contain the details of the order and the reservation made. The client shall have the opportunity to keep and print this confirmation.
In the event that ASPRIA notices an error in the range of the Booking Vouchers or Gift Vouchers available on the Website or during the purchasing process, and this error impacts the client's order, ASPRIA shall proceed without delay to send an email in which it shall invite the client to alter their order accordingly. The sending of an email by ASPRIA shall have the effect of cancelling the client's initial order. The client shall be reimbursed for this order within 14 days after ASPRIA's email has been sent. The client shall then be able to place a new order taking into account the Booking Voucher and the Gift Voucher offer displayed at that time on the Website, and shall be able once again to follow the procedure described in this Article.
Request for information or complaint
Client orders shall be recorded by ASPRIA. A purchase history is available on the client's account. The client can access their recorded purchase history by clicking on the "My account" tab on the Website.
Questions or complaints regarding an order may be sent by email or post to the address provided in Article 2. Proof of the client’s identity may be requested before the details are communicated to them.
4. Order execution
Once payment has been made or the client's bank account debited for the amount of the order, the Booking Voucher or the Gift Voucher shall be sent to the email address provided by the client during registration.
5. Right of withdrawal
Once the order has been executed, the client does not have the right to withdraw from the order in the following cases:
• If the Booking Voucher purchased relates to the reservation of a service (such as a Spa treatment) scheduled for a fixed date or period.
• If the service or treatment purchased via the Booking Voucher has already been requested or has started to be performed or redeemed with the agreement of the client or the third party beneficiary of the service or treatment.
• If the Gift Voucher has already been used and completed.
The client acknowledges that as soon as the service has been provided for the benefit of the client or a third party beneficiary of the service, he/she loses the right of withdrawal.
In other cases, the client shall be entitled to withdraw from the purchase of a Booking Voucher or Gift Voucher without penalty and without giving any reason, provided that they notify ASPRIA in writing within 14 calendar days from the day following the date of delivery of the Voucher.
The withdrawal application must:
- be sent in writing to ASPRIA (by email or letter to the address provided in Article 2);
- contain an unambiguous statement setting out the decision to withdraw from the contract. This may be done by using the model withdrawal form accessible here.
- Provide the following information:
- their name and forename;
- the order number;
- the identification number of the Booking Voucher or the Gift Voucher.
However, the client should not return the Booking Voucher or the Gift Voucher.
When the application is sent by email, the client shall receive an email from ASPRIA to confirm receipt of their withdrawal application.
In the event of a withdrawal made in accordance with the above conditions and provided the client has not lost their right of withdrawal, ASPRIA shall reimburse the client, free of charge, the amount of the Booking Voucher or Gift Voucher purchased, within fourteen (14) days to the bank account linked to the card used for payment, unless the client has expressly agreed to another means of reimbursement.
6. Provisions concerning the use of Booking Vouchers
Booking Vouchers must be presented at the Reception desk of Aspria Avenue Louise on arrival at the club, either in paper or electronic form to access the service or treatment for which the Booking Voucher is valid.
Booking Vouchers are only valid for the date period listed on them, and are no longer valid for redemption once this period has passed. They are exclusively for personal use, and can be reserved either for the Member or for a third party. ASPRIA accepts no responsibility for the loss or theft of a Booking Voucher. Each Booking Voucher can only be used once.
It shall be forbidden to reproduce, alter or resell the Booking Voucher. No refund shall be made if the client or the third party decides not to benefit or only partially to benefit from the service covered by the Booking Voucher.
When using a Booking Voucher for a service (e.g. a massage), ASPRIA's Internal Regulations shall apply.
7. Provisions concerning the use of Gift Vouchers
Gift Vouchers shall only be valid for the services, products and the period stated on them.
Gift Vouchers must be presented at the Reception desk on arrival at the club, either in paper or electronic form. If the full amount of the Gift Voucher has not been used, a new Gift Voucher will be issued with the corresponding difference.
When using a Gift Voucher to benefit from a service (for example, a massage), the provision of this service is done under the conditions of the provider and the Internal Rules of the ASPRIA club in which the service is provided is applicable.
When using a Gift Voucher for the purchase of a product, the seller's terms of sale and guarantees apply.
Gift Vouchers shall not be registered and may therefore be offered to and used by third parties. ASPRIA declines all liability in the event of loss or theft of a Gift Voucher.
It shall be forbidden to reproduce, alter or resell the Gift Voucher. No refund shall be made if the client or the third party decides not to benefit or only partially to benefit from the service covered by the Gift Voucher.
8. Guarantee and liability
Insofar as permitted by law, ASPRIA makes no warranty and excludes its liability (i) for any indirect damages caused to the client through the fault of ASPRIA, (ii) in the event of non-execution or faulty execution of the contract due to an act or omission on the part of the client or ASPRIA's partners such as MasterCard or Visa (iii) for any damage caused to the client as a result of the use of their account or password by a third party and (iv) for any damage resulting from a material error in the data and information appearing on the Website, such as typing errors and any other approximations. In any event, ASPRIA's liability shall be limited to the reimbursement of the price of the Booking Vouchers or Gift Vouchers purchased by the client.
ASPRIA does not guarantee the quality, safety or conformity of the services provided by its partners and invites the client to take action against the latter in this respect.
ASPRIA undertakes to do its utmost to ensure the proper functioning of the Website. A series of events could affect the proper functioning of the Website and lead to disruptions or even interruptions of the Website, such as maintenance and development of the Website, intervention by third parties or risks or slowdowns specific to the use of the Internet. ASPRIA shall assume no liability in the event of interruption or disruption of the service offered, in the event of loss of data or the propagation of viruses.
The Website contains links to sites which do not belong to it. ASPRIA cannot be held responsible for the content of those sites or for the consequences of using them.
The invalidity of one clause of the General Terms and Conditions shall not entail the invalidity of the other clauses of the General Terms and Conditions, which shall remain in force.
10. Applicable law
The present General Terms and Conditions shall be subject to Belgian law.
In the event of any difficulty arising in connection with the order or its execution, the client shall have the opportunity, before any legal action is taken, to seek an amicable solution, in particular with the help of a consumer association or any other adviser of their choice, or to resort to any other alternative dispute resolution method.
Any dispute which may arise from the interpretation or implementation of the present General Terms and Conditions of Sale and its consequences shall be subject to the exclusive jurisdiction of the Belgian courts, and more particularly the courts for the district in which ASPRIA's registered office is located.